The Rub BBQ Terms and Conditions

This Service Level Commitment and Terms of Service covers The Rub BBQ’s catering service from 1st November 2018. It is our declared commitment to you, our client, of the standard of food and service you can expect from us and, in a few cases, what we expect from you.

Scope

The service covered by this commitment and terms are for pre-paid catering including weddings, private parties and corporate lunches.

Food Quality

We will always aim to provide interesting, simply prepared, flavourful, and where possible locally sourced “honest” food.

Food Safety

Our food safety procedures are audited annually by third-party consultants. Our kitchen management and Head Chef have CIEH Level 3 Food Safety Qualification. We hold a 5-star rating for our local authority assessed food safety.

Food Ingredient Suppliers

Our food suppliers are a very important part of our ability to bring you the best quality and most environmentally friendly food. Because we make virtually everything ourselves, we buy raw ingredients – meat, vegetables, fruit and dry goods. All our meat and is UK farmed and sourced.

Substitutions

Substitutions may rarely have to be made but our client will always be advised of this and where possible two alternative options are given.

Allergens & Dietary Requirements

Please contact us directly to discuss any dietary requirements (vegan, vegetarian, gluten free, dairy free) you may have so we can best advise.
If an item contains nuts, we will state this fact but cannot guarantee that those items not stated such do not contain any traces of nuts. Much of our food involves bread and rolls which bakers are seldom prepared to guarantee as free of nuts.

Allergen information for all our food is available from us.

If any of your guests have particular dietary requirements, please state this at the time of ordering, and we will suggest suitable food and arrange for the food to be on separate.

Equipment Loan and Hire

You may have hired, or we may have loaned you some equipment (e.g. crockery, cutlery and glassware) as part of your catering requirement. This equipment remains the property of The Rub BBQ and must be kept for our collection. Any breakages or loss of equipment will be invoiced at cost.

Menu tasting

Menu tasting can be available on request for wedding couples. This can be done at an arranged date or by visiting one of our street food events but will need to be booked in advance. The menu choice may vary due to the nature of our business, and the food tasting session should be viewed as an overall view of the flavours and philosophy of what The Rub BBQ can offer.

Deposits

Deposits must be taken in order to confirm a date booked. Deposits are non-refundable.

Omissions or Changes

We are human, and despite the best systems and efforts to avoid it, a mistake may very occasionally happen. If something is missing or incorrect on the day, do alert us immediately as we will want to rectify it.

Pricing

Some menu prices may be changed at any seasonal menu change. We always aim to be competitive in our pricing and are confident you will consider our food and service to be extremely good value.

VAT

We are not currently VAT registered so VAT will not be charged on any items from us.

Discounts

We consider our food and service to be very good value and do not, therefore, not give discounts unless we are running a promotion, or otherwise agreed.

Invoicing

Your invoice will be emailed to you as soon as is possible. In any event, please ensure the invoice is made available to your accounts payable department to allow timely payment.

Terms of Payment

A 25% deposit is required upon confirmation of a booking (50% if the booking date is within four months), and balance is payable 28 days prior to the event date.

If full payment is not made within our terms, collection will be passed to our third party debt recovery specialists where a charge of 15% + vat will be incurred on the unpaid amount. Additional statutory interest will also be applied to the unpaid amount.

Payment

Payment can be made by Paypal or direct bank transfer.

Our bank details are:

Account Name: Starling Bank / The Rub BBQ Ltd
Account Number: 45848518
Sort Code: 60-83-71
Paypal: harp@therubbbq.co.uk

Environment

We aim to minimise our impact on the environment in everything we do. We send zero waste to landfill and encourage you to do the same. We use eco-friendly disposable items when possible.

Sustainability

Sustainability is a big subject for us and influences every decision we make. We have specific documentation informing what we do in this regard and is available on our website or speak to us directly. Be however assured that in all areas of sustainability, social, economic or environmental, we endeavour to make the right decision and follow the right path at every opportunity.

Honesty & Ethics

We will always be scrupulously honest with you, our staff and suppliers.
Thank you for choosing us and please be assured we are always committed to making orders to your complete satisfaction with food that will delight you and your guests.